Frequently Asked Questions
Everything you need to know about your LeoDaniels shopping experience.
What is your standard shipping policy?
We offer complimentary insured shipping on all domestic orders over $500. Standard delivery typically takes 3-5 business days, and a signature is required upon arrival to ensure your luxury items reach you safely.
How do I return or exchange an item?
We want you to love your purchase. If you are not completely satisfied, you may return or exchange unworn items in their original packaging within 30 days of delivery. Please contact our concierge team to initiate a return label.
Are your diamonds and gemstones ethically sourced?
At LeoDaniels, integrity is our hallmark. We strictly adhere to the Kimberley Process and ensure all our diamonds and gemstones are conflict-free and sourced from reputable suppliers who meet our high ethical standards.
Do you offer financing options for larger purchases?
Yes, we provide several flexible payment solutions, including Affirm and PayPal Credit, allowing you to spread the cost of your fine jewelry over monthly installments.
Can I customize a piece of jewelry?
Absolutely. Our master jewelers specialize in bespoke creations. Whether you want to modify an existing design or create a piece from scratch, you can schedule a virtual consultation to begin your custom journey.
Do your products come with a warranty?
Every LeoDaniels piece is backed by our Limited Lifetime Warranty, covering manufacturing defects and providing complimentary cleaning and inspection services to keep your jewelry brilliant for years to come.